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Sales and Reservations Crew Member | Position Description
Sales and Reservations Crew Members provide customer service and ensure that all of our guests have a seamless, enjoyable reservation and admission process. All candidates must share our philosophy of excellent customer service and our focus on excellence and safety. Applicants must have a positive attitude, strong work ethic, and good communication skills.
Summary Of Essential Job Functions
- Provides excellent customer service to all guests of QPA
- Ensures every guest has completed pre-entrance safety screening in accordance with QPA’s safety standards. (the ability to gracefully handle situations where guests do not meet participant requirements is a must!)
- Properly delivers instructions on how to reserve time slots
- Performs opening and closing duties and ensures cash drawer count is correct
- Maintains the cleanliness and tidiness of all guest areas
- Has an understanding of local ecology and history
- Attends ongoing training throughout the season
Qualifications
- High School diploma or equivalent
- Must be 18 or older
- Experience in customer service realm
- Strong risk management experience preferred
- Must pass initial training
- Ability to communicate and work as an effective team member
- Ability to speak in front of large groups effectively
- Ability to work long hours and irregular shifts in a multi task environment
- Speaks fluent English and uses cordial manners
- Must have reliable transportation
- Dependable, responsible, reliable, and able to take directions as needed
Physical Abilities Required
- This position may require sitting for long periods of time
- Must be able to lift 50 lbs
- Must have dexterity in hands and ability to work with computers and point-of-sales systems
- Ability to work long hours and irregular shifts in a multi task environment
Job Specifics
Work Schedule
- Must have a flexible schedule with full availability on the weekends and holidays.
- Sales and Reservations Crew Members are classified as part-time employees.
- Working with the general public requires the ability to adjust quickly to any situation, all while managing risks and providing excellent customer service.
- QPA makes no guarantee regarding the number of hours a Sales and Reservation Crew Member will receive. Work hours in a given week fluctuate based on the number of guests.
- Scheduling priority is determined by both employee availability and performance.
- The final work schedule for each day will be emailed the previous afternoon.
- A schedule of guaranteed days off will be made in advance.
Training
- Upon Hiring, there will be a complete training on the tasks and duties involved in the position
- This includes but is not limited to Flybook Reservation Software, Effective Customer Engagement, POS system operations, and participant safety pre-screening
Wages and Benefits
- Wages are earned by the hour.
- Performance-based raises are possible.
Uniform and Gear
- Staff uniforms will be provided by QPA.
- All staff are required to maintain excellent hygiene and maintain a professional appearance.