*Groups of 15+ are subject to the Group Bookings Cancellation Policy.

Late Arrivals & No-Shows

Guests who arrive late (after their reserved check-in time) or fail to show at the time of their reservation will NOT be issued refunds. Rescheduling will be accommodated day-of for late arrivals only if space permits and only with management approval. No Shows will not be eligible for refunds, rescheduling, or future credits.

Weather Discontinuations & Cancellations

Guests can call 48 hours in advance of their reservation date and request gift card compensation, or move their reservation to a different date.

In the event Quarry Park Adventures must close due to inclement weather, the following accommodations will be provided:

Guests actively on the adventure courses at time of closure:
A prorated credit (based on time remaining for your ticket type) will be applied in the ticketing system for your future use.

Guests who have not yet arrived:
A credit for the full amount of your purchase will be issued within the ticketing system for your future use, OR
Guests preferring a full monetary refund can submit a request.

Group Bookings Payment & Cancellation Policy

Because Large Group Reservations may significantly impact overall availability in the Park, it is necessary for Quarry Park Adventures to have ample time to re-sell your booked spaces in the event your group should need to cancel. The following Group Bookings Payment & Cancellation Policy applies to groups of 15+ guests working with our Sales Manager:

• A 50% DEPOSIT is due at the time of booking to secure desired spaces.
• FULL PAYMENT, along with a final headcount, is due no later than 7 days prior to your booked adventure date.
• Cancellations made 30 or more days in advance will receive a full refund of the 50% deposit.
• Cancellations made within 30 days are considered final and are ineligible for refunds.