Plan Your Visit / Cancellation Policy
Cancellation Policy
Plans change. Cancel or reschedule for free when you reach us at least 24 hours before your reservation.
Policy at a Glance
24+ Hours Ahead
Cancel for a full refund to your original payment method, or reschedule to a future date.
Less Than 24 Hours
Cancellations and changes aren’t accepted, and the amount paid isn’t refunded unless you’ve selected the optional “Flexibility Upgrade.”
Flexibility Upgrade
Want more wiggle room? Add this optional upgrade at checkout to cancel up to 2 hours before your reservation. Birthday parties are eligible; Group Rate bookings (15+) are not.
Late Arrivals & No-Shows
Not eligible for refunds. Day-of rescheduling only if space permits, with management approval.
Weather
We close for lightning within 10 miles, 105°F+ heat or 150+ AQI smoke.
Full Cancellation Policy
24+ Hours Before Your Visit
Cancel or reschedule for free. Choose one:
Full Refund
Cancel at least 24 hours before your start time for a full refund to your original payment method.
Reschedule
Move your reservation to a future date. Rescheduled reservations are no longer eligible for a monetary refund.
How: call (916) 824-1680, email info@quarrypark.com, or manage it through your reservation.
Less Than 24 Hours Before Your Visit
- Cancellations and changes aren’t accepted, and the amount paid isn’t refunded unless you’ve selected the optional “Flexibility Upgrade.”
- With the Flexibility Upgrade, you can cancel up to 2 hours before your start time.
- Same-day cancellations and no-shows don’t receive refunds or complimentary rescheduling.
Late Arrivals & No-Shows
- Late arrivals (after your reserved start time) aren’t refunded. Same-day rescheduling is possible only if space permits and with management approval.
- No-shows aren’t eligible for refunds, rescheduling or gift card compensation.
Weather
We’re an outdoor park and operate in rain and most weather. We close only in these conditions:
Lightning
Lightning within 10 miles. Guests are escorted off the course, and we reassess once the storm passes.
Heat
105°F or hotter. Ticket sales pause until it drops below 105°F.
Smoke
Air quality of 150 AQI (Red advisory) or worse. Guests on the course are escorted off. If it’s below 150 AQI at the start of the day, we stay open unless it becomes unsafe.
If we close for weather:
- Already on the course: you’ll receive a prorated digital credit for future use, based on the time left on your ticket.
- Not yet arrived: you’ll receive a digital credit for the full amount for future use.
Rather not adventure in the rain? Call at least 24 hours before your reservation to reschedule. We can’t offer compensation for no-shows.
Payment & Cancellation Policy for Group Bookings
For groups of 15+ that have booked with our discounted Group Rates:
20% Deposit
Due at the time of booking to secure your reservation date.
Final Headcount & Balance
Your final headcount and remaining balance are due 7 days prior to your visit.
Flexible Cancellation
Cancel or reschedule up until 24 hours prior to your visit.
Same-Day & No-Shows
Same-day cancellations and no-shows are not eligible for a refund.
The Flexibility Upgrade isn’t available on Group Rate bookings. Birthday parties can add it.
Cancellation FAQs
How do I cancel or reschedule?
Contact our team at (916) 824-1680, by email at info@quarrypark.com, or through your reservation, at least 24 hours before your start time.
What is the Flexibility Upgrade?
It’s an optional add-on you can choose at checkout when you book online. A standard booking can be canceled or rescheduled for free up to 24 hours ahead; with the Flexibility Upgrade, you can cancel up to 2 hours before your reservation. You’ll see the price and full details on the add-on before you pay. It’s available on regular bookings and birthday parties, but not on Group Rate bookings (15+); see Payment & Cancellation Policy for Group Bookings.
Can I get a refund if I cancel the same day?
Not with a standard booking. Monetary refunds and complimentary rescheduling aren’t provided for same-day cancellations or no-shows. If you added the Flexibility Upgrade at checkout, you can cancel up to 2 hours before your start time.
If I reschedule, can I get a refund later?
No. Guests who reschedule their reservation to a future date are not eligible for a monetary refund.
What if it rains?
We operate in rain and most weather. If you’d rather not participate in the rain, call at least 24 hours before your reservation to be eligible for rescheduling or compensation.
What if I arrive late?
Late arrivals and no-shows aren’t eligible for refunds. Day-of rescheduling for late arrivals is possible only if space permits and with management approval.
Questions? We’re Happy to Help.
Call (916) 824-1680 (Mon–Fri 9:00 a.m.–4:30 p.m., Sat–Sun 10:00 a.m.–4:00 p.m.) or send us a message.