Groups Payment & Cancellation Policy

Planning a company event, field trip, church outing, family reunion, or a fun day with a big group of friends? Information about our Group offerings is available here.

Because Large Group Reservations may significantly impact overall availability in the park, it is necessary for Quarry Park Adventures to have ample time to resell your booked spaces in the event your group should need to cancel. The following Group Bookings Payment & Cancellation Policy applies to groups of 15+ guests (or any that have received a special Group Discount by working with our Sales Team):

Payments

• For group orders totaling $750 or more, a minimum 20% deposit is due at the time of booking. Final payment is due no later than 7 days prior to your visit.
• For group orders totaling less than $750, payment is due in full at the time of booking.
  Need flexibility on your deposit? Contact groups@quarrypark.com to request an exception or alternative payment plan.A partial deposit may be due at the time of booking to secure your reservation. Please reach out to us to discuss payment terms for your adventure.

Cancellation

We do have a very flexible cancellation policy that allows for cancellation or rescheduling up until 24 hours prior to your visit. Same-day cancellations and no-shows are not eligible for a refund.

If your reservation date is more than 24 hours away, you can:

• Choose to reschedule* the reservation to a future date, or
• Receive a full monetary refund back to the original payment method.
• To do so, please contact our team at 916-824-1680, by email at info@quarrypark.com, or through your reservation terminal.

Weather Discontinuations & Cancellations

As an outdoors venue, Quarry Park Adventures continues to operate in rain and most weather, but we may close if extreme weather conditions impact our area. Guests uncomfortable with participating in rainy weather and who wish to reschedule must call at least 24 hours before their reservation to be eligible for rescheduling or compensation. We are unable to offer compensation for No Shows.

• Rain: The park will close related to rainy weather only if there is lightning within a 10-mile radius of the park. At that time, guests will be escorted off the course and our operations will be assessed for reopening once the storm has passed through the area.
• Heat: The park will close ticket sales in high heat only if the temperature reaches or exceeds 105 degrees Fahrenheit. Once the temperature reaches that point, all ticket sales will be suspended until the temperature is below 105 degrees. 
• Smoke: The park will close due to smoke only when the air quality reaches 150 AQI (Red Level Advisory) or more. At that time, park operations will be suspended and staff and guests who are actively adventuring will be escorted off-course. Please note: if the air quality is below 150 AQI at the start of the day, the park will remain open unless it reaches unsafe quality levels.

In the event Quarry Park Adventures must close operations due to the inclement weather mentioned above, the following accommodations will be provided:

• Guests actively on the adventure courses at time of closure: A prorated credit (based on time remaining for your ticket type) will be digitally issued to eligible guests for future use.
• Guests who have not yet arrived: A credit for the full amount of your purchase will be digitally issued to eligible guests for future use.